• What Online Shoppers Want in Customer Service

    Online shoppers expect a lot from their ecommerce companies today. No longer will they tolerate 48-hour delays in responses to email, or a 30-minute wait time to reach the call center. Their idea of what customer service should be like can be summed up by the common phrase "the right product at the right time to the right place at the right price."

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  • What Online Shoppers Want in Customer Service

    Online shoppers expect a lot from their ecommerce companies today. No longer will they tolerate 48-hour delays in responses to email, or a 30-minute wait time to reach the call center. Their idea of what customer service should be like can be summed up by the common phrase "the right product at the right time to the right place at the right price."

  • Laguna Tools Grows into a Global Importer of Woodworking Tools Thanks to the Cloud

    For Laguna Tools, an Irvine, Calif.-based distributor of European and Asian woodworking equipment, the notion that more is better does not necessarily apply. Certainly not in its IT department.

  • SuiteImpact Team Brno Leads Mušov Lake Clean-up Project

    As part of NetSuite.org’s commitment to the communities where we live and work, the SuiteImpact Team program provides employees across all our NetSuite offices with opportunities to get involved with local charities. Each office has its own set of SuiteImpact Team Ambassadors, employee volunteers who manage the program. This month, we feature a guest blog from Lukas Skulnik, an ambassador from our Brno, Czech Republic office.

  • Christian Art Gifts Sees B2B Ecommerce Soar with SuiteCommerce

    Heinrich Johnsen, the owner of Christian Art Gifts, knows ERP systems. A native of South Africa, Johnsen worked as an ERP consultant for six years at the global systems integrator Deloitte, traveling to client sites to handle on-premise ERP deployments.

     

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