NetSuite Blog

Everything listed under: CRM

  • Record Number of NetSuite Partners Expected at SuiteWorld 2011

    With less than two months to go before the big event, NetSuite has already surpassed 1,000 registrants for SuiteWorld 2011 and the number of customers, partners and developers just keeps growing. While SuiteWorld 2011 is NetSuite’s first user conference, it follows on the heels of last year’s successful SuiteCloud partner-only conference. And SuiteWorld this year includes dedicated content for the NetSuite partner ecosystem.

  • SuiteDreams for Dummies

    Wiley Publishing just released NetSuite for Dummies. Now, NetSuite end users can rest easy knowing that the book is generally available at most large retail bookstores and on Amazon.com.  The book is designed to help users quickly maximize their investment in cloud ERP, by providing a comprehensive overview of NetSuite and, in some sections, detailed instructions on specific topics, in an easily digestible format.   (Wiley; ISBN: 978-0-470-19107-1; $24.99) Using the book as a guide, re...

  • SuiteWorld User Conference: What Would You Like to See in San Francisco?

    At NetSuite, we're gearing up for 2011 and our first ever user conference: SuiteWorld! We hope you're looking forward to this as much as we are. The NetSuite Nation is a strong and growing community, and we're thrilled to bring our customers and partners all together in San Francisco from May 8 – 12.

  • Improve Customer Satisfaction with Ecommerce Self-Service

    Today’s discriminating customers demand self-service capabilities for every aspect of their online shopping experience. If your webstore and ecommerce system don’t offer customers the self-service tools they want, you’re risking customer attrition and lost sales. Customer self-service should be a hallmark of your ecommerce system in giving shoppers 24/7 visibility and control.

  • Integrate Your Website and Order Management to Improve Efficiency and Satisfaction

    In fiercely competitive online markets, ecommerce merchants need every advantage to improve operational efficiency, speed product delivery and ensure customer satisfaction. Tight integration between your ecommerce website and order management system is a surefire way to meet those objectives. Done right, optimizing your order management processes can reduce your costs by 5% to 17% and improve customer satisfaction by 8% to 19%, according to the National Retail Federation.

  • Committing to the Cloud

    Last week, NetSuite announced that RightNow Technologies had selected NetSuite to run its business.  For those of you that may not know RightNow Technologies – from their website - RightNow is a provider of on demand customer experience solutions that help consumer-centric organizations deliver great customer experiences. Put another way by their CEO, Greg Gianforte, part of their goal is having their prospects "throw out their old Siebel deployments and replace them with a multichannel sol...

  • Stop the Software Integrations!

    For many years, small businesses have been purchasing “best-of-breed” business systems for every department of their organization and then dealing with the repercussions of those decisions later.  It makes sense at first because this approach solves your most immediate pain, shuts up the most loudly screaming department head for awhile, and seems to be the least complicated way of solving their problems.  So companies end up with one system for sales, another for accounting, maybe Exce...

  • Get Ready for a New and Improved Interface!

    You asked and we listened! Based directly on customer feedback, we’re improving the user interface for greater productivity and ease of use with Version 2010 Release 2 this fall. Look for a fresh UI that incorporates suggestions you’ve made for streamlining your day-to-day experience and making you even more productive.

  • Why Adopting CRM is a Wise Choice for Wholesale Distributors

    Do you ever think about how you managed life before the adoption of certain technologies? Researching information on a topic took used to take a large amount of time, which could have included a trip to the local library. Now we go to the Internet for instant information.