NetSuite Blog

Everything listed under: Retail Industry

  • Military Collectible Company Takes its Orders with NetSuite

    Cranmer is the founder of International Military Antiques and co-star of Family Guns, a National Geographic Channel reality show featuring him and his son, Alex Cranmer. Christian’s love of military history has led him around the globe in a career as the largest retailer of military antiques and collectibles in the world.

  • What Amazon Knows That Distributors Don't

    When you think of consumer-facing ecommerce, you probably think of Amazon, the dominant player in online B2C retail. But Amazon and other major B2C ecommerce companies have their eyes on the B2B market as well, and they're moving in fast. Case in point: the Google Shopping for Suppliers beta site carries a wide range of electronics, mechanical and testing/measurement products.

  • 2014: The Omnichannel Reality – Do or Die

    According to a new study from Aberdeen Group, it pays to consistently communicate with customers across retail or B2B channels. The study, “Omnichannel Customer Care,” revealed that companies with the strongest omnichannel strategies managed to retain an average of 89 percent of their customers, compared to the 33 percent that companies with weak omnichannel strategies managed to retain.

  • The Four Biggest Omnichannel Challenges of 2014

    The New Year is now upon us and forward-thinking retailers had better address the challenge of the omnichannel model quickly if they haven’t already. Customers expect to interact with brands through any channel, at any time, without sacrificing experience or service, yet many retailers are ill-prepared to provide it with inflexible, outdated processes and systems unable to adjust to change.

  • Truly Know Thy Customers (and their Pets) To Achieve Stronger Customer Relationships

    Great customer relationships are developed through consistent positive interactions with retailers. Retailers that understand what their customers need and want create a longer customer lifetime value and are able to provide a much more personalized and engaging brand experience. Capturing every interaction and transaction will increase the depth of the relationships with your customers.

  • The Convergence of CRM with the Ecommerce Platform

    The evolution of product development often follows an all-too-familiar pattern. Countless point solutions, developed to solve a single business challenge arise to meet market needs, only to wind up siloed and disconnected from one another. With time, some of those solutions gradually find their perfect match and become connected to achieve a more powerful, integrated solution.

  • Seamless Order Management Drives a Better Brand Experience

    These days, the key to delivering a better brand experience starts with streamlining order management. Customers don’t care how they get the products they want. They expect retailers to take care of them throughout their entire buying process and get the products they want regardless of channel.

  • SEO Metatags, Thoughtful Research Create Winning Customer Experiences

    Delivering a great customer experience shouldn't have to wait until someone has clicked on your website. It should begin much earlier in a customer’s online shopping journey as they are searching for the products that you sell. Too often, searching for the right product online ends abruptly, leaving a customer frustrated due to either an overload of unrelated information or none at all.

  • NetSuite and Frost & Sullivan to Address the Australian Ecommerce Gap

    Talk about a disconnect. Online retail sales in Australia are expected to surge to $25 billion by 2015, up 39% from 2013, according to the research consultancy Frost & Sullivan. And yet just one-third of the 77,000 retailers in Australia accept orders online.  The implications are clear.