Everything listed under: retail-industry

  • Developing an SEO Strategy for Ecommerce Success

    Almost any ecommerce endeavor these days must include a plan for search engine optimization (SEO), but despite the widespread realization of just how important SEO is, many retailers address SEO too little, too late or not at all.

  • 4 Top Retail Trends for 2015

    The retail industry constantly changes in response to major shifts in consumer buying behavior. However, that pace of change is accelerating even faster than ever before due to the broadening number of channels through which retailers and consumers transact business.


  • How to Execute a Successful SEO Strategy

    Online retailers spend a considerable amount of time trying to create the perfect ecommerce website. However, all of this time spent trying to make sure everything is perfect doesn’t mean a thing if the website isn’t properly optimized...


  • Four Ways Order Management Improves the Omnichannel Customer Experience

    In today's omnichannel world, customers expect the same level of service whether they buy something online or in the store. They want helpful product information, near-real-time product availability, and the ability to check on the status of an order or return.

  • Seamless Customer Data Leads to Efficient Customer Service

    We’ve all placed an order on our favorite ecommerce site at some point and wound up on hold with customer service and, all too often, spent even more time as we wait for the agent to validate who we are. Worse yet are the times we find ourselves being transferred to another agent who asks us to restate our personal information and why we called all over again.

  • Online Retailers: Don’t Get Tripped Up During Your Busiest Seasons

    For online retailers, appealing to a global audience brings its share of rewards and challenges. One area that’s sometimes overlooked or rushed into is the need to tailor ecommerce websites to capitalize on the varied busy seasons throughout the year.

  • Knowing When to Say Goodbye to Your Legacy Ecommerce Platform

    There comes a time when every retail organization must take a close look at their ecommerce platform and decide if it’s worth keeping or if it’s actually holding them back from innovating and growing in today’s competitive environment.

  • Four Ecommerce Design Mandates for Keeping Your Site Fresh

    Fashions change every year and designers can't expect to satisfy fashion-conscious consumers with a rehash of last year's creations. Web design is also rapidly changing and online retailers who don't update their web stores regularly will have a hard time attracting and keeping customers.

  • What Online Shoppers Want in Customer Service

    Online shoppers expect a lot from their ecommerce companies today. No longer will they tolerate 48-hour delays in responses to email, or a 30-minute wait time to reach the call center. Their idea of what customer service should be like can be summed up by the common phrase "the right product at the right time to the right place at the right price."

  • Christian Art Gifts Sees B2B Ecommerce Soar with SuiteCommerce

    Heinrich Johnsen, the owner of Christian Art Gifts, knows ERP systems. A native of South Africa, Johnsen worked as an ERP consultant for six years at the global systems integrator Deloitte, traveling to client sites to handle on-premise ERP deployments.


  • Organize Your Commerce System Around the Customer

    For almost as long as the idea of commerce has been around there’s been the notion that a business is selling either to consumers or businesses, with the occasional instance where a business might be selling to both. This has driven not only the commerce experience...

  • NetSuite to Provide Path to Seamless Omnichannel Commerce at Shop.org

    Providing a seamless omnichannel experience that meets customer expectations for consistent and relevant brand engagements and interactions across all touchpoints is a key differentiator for retailers. Yet, merchants attempting to provide this type of experience often have to deal with a multitude of disparate customer-facing and back-office systems.

  • Hair Salon Chain Pins Future Growth to the Cloud

    How important is the cloud to the growth of your business? Consider why Hairhouse Warehouse (HHWH), Australia’s leading hair and beauty retailer and salon and beauty services provider, is moving its entire enterprise, including its stores and ecommerce business, to NetSuite's cloud-based OneWorld platform.

  • SolidSurface.com Finds a Solid Growth Foundation with NetSuite OMX

    The story of SolidSurface.com, an innovative business that got its start in 2007 when a University professor and do-it-yourself woodworker aptly named Edwin Carpenter visited a local fabricator in Tucson, Ariz., to see if they had any spare countertop remnants lying around.

  • RST Brands Builds Its Direct-to-Consumer Sales with Ecommerce

    Distributors and manufacturers are looking to ecommerce to fuel growth and new revenue opportunities by using the online channel to expand market reach and increase business with existing customers. Innovators are also looking beyond B2B markets to capture new revenue with direct-to-consumer sales.
  • That Pet Place Evolves Its Multichannel Retail Business with NetSuite

    Fish and other animals took millions of years to evolve into their present state. That Pet Place, a leading supplier of live fish and aquarium supplies, as well other pet products and live animals ranging from finches to ferrets and canaries to chameleons, couldn’t afford to take that long.

  • 8 Questions to Help Determine if Your Ecommerce Platform Needs To Be Replaced

    Moving to a new ecommerce platform may seem like a big undertaking, but it’s a necessity if your legacy applications are too old to support the type of brand experience and functionality today’s consumers expect.

  • Using Personalization Across Multiple Channels to Improve Conversion Rates

    Imagine that you are shopping online and about to check out when, flashing before your eyes, you receive a product suggestion that is so spot-on, it is all but irresistible. Maybe it’s something that complements the product you already have in your shopping cart or perhaps it’s something you never would have thought to look for, or even something that you admired before while browsing online but didn’t go through with the purchase.

  • Retail is Dead, Long Live Retail!

    Retail is Dead, Long Live Retail! — that was the title of NetSuite CEO Zach Nelson’s keynote address during the recent SPS Commerce Omnichannel 14 conference in Minneapolis, Minn.

  • Inventory, Supply Chain and Order Management Are Not Keeping Pace with Omnichannel Commerce

    While online retail continues to grow at a rapid pace, many of the systems needed to support it are not keeping up. In fact, ecommerce is growing faster than in-store retail, according to the U.S. Commerce Department and Internet Retailer, climbing 16% in 2012 and 17% in 2013, compared to just 4% in both those years for store sales.

  • Customer Commerce: Build Your Business Around Customers, Not Channels

    Today’s B2C and B2B customers expect highly consistent and personalized shopping experiences, regardless of channel or touchpoint. Yet most businesses don’t have the infrastructure to provide an omnichannel customer view.

  • Key Steps to Attracting the Non-shopper with Ecommerce

    Business classes tend to categorize shoppers into four different types: the bargain hunter, the researcher, the impulse shopper and the loyal shopper.

  • Ibex Outdoor Clothing: Seamless Wool, Seamless Commerce

    The merino wool fibers used in outdoor apparel from Ibex Outdoor Clothing are about one-third the diameter of a human hair. When woven into clothing, merino wool fibers come together in a seamless fabric that’s exceptionally soft, lightweight and comfortable.

  • Williams-Sonoma Leverages Cloud Commerce to Take Its Business Global

    Initially wary of the cloud, high-end home products retailer Williams-Sonoma is now embracing next-generation commerce systems as it expands its business internationally using NetSuite to manage all transactions with its consumers and partners worldwide.

  • Worldwide Retail Market Transforming On Cloud-Driven Tradewinds

    Technology analyst firm IDC has laid down its “Worldwide Retail 2014 top 10 Predictions” findings. The study reflects the state of retail market developments driven by both the supply chain backend and the consumer-facing front end of business.

  • How to Win in Ecommerce with Outstanding Inventory and Order Management

    Inventory and order management is more complex than ever especially for retailers who are growing rapidly online. In order to compete, retailers must provide outstanding customer service while also spending less than rivals.

  • Leveraging Omnichannel Data to Revolutionize the Customer Experience

    Customers expect great service no matter what channel they use to shop. They don’t understand why there are inconsistencies between channels, such as why a retail store won’t issue a refund on a product bought online, or why store associates can't tell them when inventory will be replenished.

  • Juvenon Rejuvenates with NetSuite Order Management

    Health-conscious people turn to Juvenon for anti-aging nutritional supplements designed to maintain vigor and extend a high-quality life, but the company’s own aging order management system needed a boost of its own.

  • The Franklin Mint Casts in with NetSuite, Improving Order Efficiency 25%

    Founded in 1964, The Franklin Mint is renowned as a maker of collectibles such as commemorative coins, die-cast models, games and objects d'art. To grow its customer base, the company strives for excellence in product selection, service and fast, top quality order fulfillment.

  • 10 Musts for Your Ecommerce Site in 2014

    Maintaining a fresh, innovative, and engaging ecommerce presence is not just an annual project—it's a daily challenge.

  • Military Collectible Company Takes its Orders with NetSuite

    Cranmer is the founder of International Military Antiques and co-star of Family Guns, a National Geographic Channel reality show featuring him and his son, Alex Cranmer. Christian’s love of military history has led him around the globe in a career as the largest retailer of military antiques and collectibles in the world.

  • What Amazon Knows That Distributors Don't

    When you think of consumer-facing ecommerce, you probably think of Amazon, the dominant player in online B2C retail. But Amazon and other major B2C ecommerce companies have their eyes on the B2B market as well, and they're moving in fast. Case in point: the Google Shopping for Suppliers beta site carries a wide range of electronics, mechanical and testing/measurement products.

  • 2014: The Omnichannel Reality – Do or Die

    According to a new study from Aberdeen Group, it pays to consistently communicate with customers across retail or B2B channels. The study, “Omnichannel Customer Care,” revealed that companies with the strongest omnichannel strategies managed to retain an average of 89 percent of their customers, compared to the 33 percent that companies with weak omnichannel strategies managed to retain.

  • The Four Biggest Omnichannel Challenges of 2014

    The New Year is now upon us and forward-thinking retailers had better address the challenge of the omnichannel model quickly if they haven’t already. Customers expect to interact with brands through any channel, at any time, without sacrificing experience or service, yet many retailers are ill-prepared to provide it with inflexible, outdated processes and systems unable to adjust to change.

  • Truly Know Thy Customers (and their Pets) To Achieve Stronger Customer Relationships

    Great customer relationships are developed through consistent positive interactions with retailers. Retailers that understand what their customers need and want create a longer customer lifetime value and are able to provide a much more personalized and engaging brand experience. Capturing every interaction and transaction will increase the depth of the relationships with your customers.

  • The Convergence of CRM with the Ecommerce Platform

    The evolution of product development often follows an all-too-familiar pattern. Countless point solutions, developed to solve a single business challenge arise to meet market needs, only to wind up siloed and disconnected from one another. With time, some of those solutions gradually find their perfect match and become connected to achieve a more powerful, integrated solution.

  • Seamless Order Management Drives a Better Brand Experience

    These days, the key to delivering a better brand experience starts with streamlining order management. Customers don’t care how they get the products they want. They expect retailers to take care of them throughout their entire buying process and get the products they want regardless of channel.

  • SEO Metatags, Thoughtful Research Create Winning Customer Experiences

    Delivering a great customer experience shouldn't have to wait until someone has clicked on your website. It should begin much earlier in a customer’s online shopping journey as they are searching for the products that you sell. Too often, searching for the right product online ends abruptly, leaving a customer frustrated due to either an overload of unrelated information or none at all.

  • NetSuite and Frost & Sullivan to Address the Australian Ecommerce Gap

    Talk about a disconnect. Online retail sales in Australia are expected to surge to $25 billion by 2015, up 39% from 2013, according to the research consultancy Frost & Sullivan. And yet just one-third of the 77,000 retailers in Australia accept orders online.  The implications are clear.

  • Ecommerce Holiday Gifting Best Practices to Promote Lifetime Customer Loyalty

    Do a search for “Ecommerce holiday gifting best practices” and you will find a slew of helpful blogs outlining steps Ecommerce marketers can take to fine-tune their sites for the holidays. You will likely find great tidbits which will help define, or re-define your holiday site content and taxonomy, but when it comes to holidays and gifting, your website is not the only touchpoint you should concern yourself with. A big part of any gift is the presentation.

  • 7 Last-Minute Ecommerce Tips to Boost Holiday Sales

    With the holiday rush just around the corner, we asked several of our resident Ecommerce experts to share some of their top last-minute tips to help drive additional online sales. From offering gift wrapping services to making small tweaks to improve search engine optimization (SEO), these last-minute tips are a must try to boost holiday cheer and your bottom line this season and into the New Year.   1.Offer In-Store Pick up: Customers expect a seamless shopping experience no matter where o...

  • NetSuite August Tweets Tout Customers

    As the Summer of 2013 unfortunately draws to a close, we take a look back at some of our favorite tweets in August, a month that saw some big customer wins, happy users, compelling customer success stories and yet another recognition for our professional services automation software. Those are a number of big wins out there @NetSuite - impressive! The #PaaS wars are going to get better http://t.co/oDLVLnUdPi — Aditya Kamalapurkar (@aoladi) August 13, 2013 Tearing into NetSuite Financial Report w...

  • GoPro EDI Soars with NetSuite, Dell Boomi Cloud Integration

    B2B transactions are increasingly conducted online, via Electronic Data Interchange (EDI) or other data exchange systems. However implementing EDI isn't always an easy task, as NetSuite customer GoPro recently discovered. GoPro, a manufacturer of cameras and other image capture systems, wanted to expand its distribution network by partnering with major "big box" retailers.

  • Delivering a Seamless Cross-Channel Customer Experience via the Cloud

    We may be a bit biased, but it’s really hard to argue with the benefits that come from the integration of retail software systems, processes, and departments across channels. The benefits are crystal clear for both the business and its customers. These benefits include: Cross-sell and up-sell opportunities at physical stores increase dramatically when sales associates have access to real-time, accurate, enterprise-wide inventory data.

  • NetSuite’s July Twitterati

    With major partnerships, big plans for China, more recognition for Zach Nelson and more! July was no lazy summer month for NetSuite. In fact, it was downright busy.

  • Key Elements for Running a Successful Pop-Up Store

    The pop-up store is not a new concept. Retailers of seasonal merchandise such as Halloween costumes, Christmas gifts and fireworks have used pop-ups for years to sell their merchandise. It’s a growing industry with no signs of slowing down.

  • Four Reasons Why Cloud EDI Makes Sense

    Sooner or later, growing businesses that participate in supply chains will need to transmit and receive electronic data interchange (EDI) documents with trading partners. Many small manufacturers and distributors encounter EDI requirements when they connect with national distributors and retailers. Others need the accountability EDI brings to supplier arrangements.

  • Why Retailers Should Prepare for the Marketplace Fairness Act of 2013 Now

    In 1992, the U.S. Supreme Court ruled that states couldn’t require businesses to collect state sales tax unless the businesses had some sort of in-state physical presence. These expanded definitions of physical presence have made it increasingly difficult for businesses to keep track of all of the jurisdictions in which they need to collect sales tax.

  • Top Tweets from #NSW13

    NetSuite SuiteWorld 2013 is behind us, and before we start looking ahead to next year’s event, it’s worth taking a look back at the connections, the lessons and the fun that was had at the most recent gathering of customers, partners and press. Some of the keynote addresses have already appeared. Here’s a look back at some of the many tweets that attendees shared.

  • How to Deliver a Superior In-Store Omnichannel Experience

    While many experts have predicted the impending doom of the traditional brick-and-mortar store, the high percentage of sales still taking place in-store at the point of sale (POS) is proof that  old channels don’t have to die—they simply need to be modified to complement and seamlessly interact with new channels. In fact, a recent report from Nielsen, “Brick by Brick: “The State of the Shopping Center,” revealed that despite the boom in online shopping, consumers are still making the majori...

  • SAP Shows up Late to Omnichannel Commerce Party

    SAP made its move into ecommerce last week, acquiring hybris for what some have estimated at $1.2 to $1.5 billion. While the move came just a day after Salesforce.com plopped down $2.5 billion for ExactTarget, SAP officials denied this was a reactionary move to Salesforce.com’s email marketing efforts. Rather, they insist there are new opportunities in ecommerce as mobile and social customers become ever more connected with, and informed about, the companies with which they’re doing business.

  • Evan Goldberg’s SuiteWorld 2013 Keynote: Future Technology for Transforming Your Business

    At SuiteWorld 2013, NetSuite’s own Dark Knight and CTO, Evan Goldberg, described how NetSuite is helping businesses transform and realize their vision. In the video from the event, Goldberg explains the enhancements NetSuite is making to the product, including new mobile capabilities, NetSuite StickEase, drag-and-drop importing of records to NetSuite files tabs, and what’s coming in the new user experience overhaul. He outlines coming billing, global financials and multi book accounting function...

  • NetSuite CEO Zach Nelson’s SuiteWorld 2013 Address: Operations Transformed, Visions Realized

    NetSuite CEO Zach Nelson opened the annual SuiteWorld event, NetSuite’s customer and partner conference, with a keynote explaining how NetSuite is helping businesses transform their operations and realize their business vision. Watch below as he describes NetSuite’s new manufacturing capabilities and its game-changing partnership with AutoDesk; how NetSuite is leaving its competitors behind; and how enterprise customers like Williams Sonoma and Qualcomm are running NetSuite to power their entrep...

  • NetSuite Joins Leading Retailers, Thought Leaders at IRCE 2013

    Staying on top of the latest trends in Ecommerce and learning how to improve your business is what the Internet Retailer Conference & Exhibition (IRCE) is all about. Billed as the world’s largest Ecommerce event, the conference features hundreds of speakers and sessions as well as an opportunity learn and network with close to 10,000 other Ecommerce professionals. Among those professionals will be NetSuite’s Andy Lloyd, general manager for commerce products, and Pete Isermann, CFO of Patriot...

  • A Dozen Reasons for Retailers to Attend SuiteWorld 2013

    Retailers today face constant change, with new technologies and customer demands constantly emerging. The advent of mobile commerce, social media, customer behavior tracking and personalization, along with omnichannel shopping present fresh challenges to retailers. To give NetSuite's retail customers a leg up on the competition, it is presenting an entire track of sessions devoted to retail at SuiteWorld 2013, May 13-16 in San Jose.  Each of these 12 dedicated retail–focused sessions i...

  • Cloud Software Sparks Award-Winning Innovation at Solio, Not Just Savings

    For many, turning to cloud software to run their business applications is an economical, agile way to free up resources and potentially get a better handle on operations. For Better Energy Systems Inc., it helped save the business while also bringing affordable, sustainable energy to people in rural Kenya. It recently earned Better Energy Systems and its CEO Andy Howe the Individual Achievement-Turnaround Award as part of the 2013 ML100 Awards.

  • Time to Get Your Multi-Channel Strategy Right

    With the rise of online shopping, pressure on traditional retailers to compete with cheaper prices and greater variety available online provides both risk and opportunity. This continues to be heightened by the strong Australian dollar, which increases consumers’ purchasing power on overseas sites. An estimated $6 billion of sales from Australia in 2011 were purchases on overseas websites, which equates to around 40 percent of overall online sales, according to Frost & Sullivan.

  • NetSuite in the Twittersphere: Acquisitions, Media Coverage, and Toolkits

    NetSuite has an active and engaged community of followers, customers and fans on Twitter. Today we’re highlighting some of the feedback, comments and shout outs we saw in the last quarter. To keep up to date with the NetSuite Twitter community, be sure to follow us @NetSuite.

  • Philz Coffee, Serving Customers via the Cloud – One Cup at a Time

    It seems like every time I turn around there’s a hot new coffee shop serving the best beans and the best coffee in town. For some it’s about cost, for some it’s about the beans, and for others it’s about the freshness, but for Philz Coffee the story is different. If you don’t know Philz, it had its start in the Mission District of San Francisco and since 2003 has been taking a “customer-centric” approach to coffee, one cup at a time.

  • 10 Tips for Getting the Most Out of SuiteWorld 2013

    With a new location, a new slate of sessions and a wealth of new NetSuite partners and customers, SuiteWorld 2013 promises to be the best one yet. The NetSuite conference is moving from San Francisco to the San Jose Convention Center this year to accommodate the roughly 5,000 attendees expected to be at the show May 13-16. And a show with that kind of turnout with more than 180 breakout sessions requires a little preparation.

  • NetSuite at NRF 2013: Retailers Embrace Omnichannel Selling

    I returned from the National Retail Federation's Annual Convention and Expo last month with my spirits lifted by all the positive energy. More than 27,000 retail professionals converged on New York, and unlike the caution or outright doom-and-gloom of some recent years, I met with countless people who had a genuinely upbeat outlook. At NRF, the mood reflected that of a positive economy, with retailers recovering from the recession and ready to embrace the omnichannel selling opportunities rangin...