Archive

  • An Inside-Out Approach to ERP can Deliver a Modern Customer Experience

    For businesses today still running siloed, departmental solutions of yesterday, there are daily challenges meeting the needs of the modern consumer. The answer for many is to turn their ERP system inside out. Consumers today have virtually unlimited options for researching and purchasing products, with online sales and new digital channels providing not only transparency into pricing but the actual shopping experience for millions of shoppers around the world.

  • Beware the Icebergs in the ERP Selection Process

    That iceberg the size of Delaware now floating free isn’t the only one people need to worry about these days. There’s a virtual armada of icebergs out there today taking the form of legacy ERP providers. These ERP icebergs show many of the same characteristics as their Arctic counterparts. 

  • TBI Streamlines a Complex Value Chain in Telco Services

    Operating in a complex industry, with an intricate, multi-party value chain, TBI (Telecom Brokerage Inc.), was looking to introduce simplicity and efficiency across their organization. The 26-year-old company looked to streamline internal processes so they could continue to provide a “white glove” approach to their selling partners. To do that, TBI needed to update its own processes across that value chain.

  • Small Agencies Fight Back: Takeaways from the Ad Age Small Agency Conference & Awards

    This year’s Ad Age Small Agency Conference provided a wealth of information for smaller agencies. From the breadth of agencies that attended, to the speaking sessions and networking events, attendees got the chance to share and learn. Here are some of the most impressive insights.

  • Top Three Takeaways from DigiPub NYC 2017

    Content discoverability and content distribution were two topics that emerged in almost every session at the 2017 Digital Publishing Innovation Summit (DigiPub) in New York City. It’s clear why. Finding a way to get content to your audience or an audience to your content are step one for any publisher.

  • The Perfect Recipe for VARs: Cloud + Industry

    I always advise value added resellers (VARs) that if they want to be successful, they need to concentrate their practice and resources on true cloud technology. The cloud offers the agility and flexibility to meet client needs no matter how complex they may be. Pair that with a focus on industries, building expertise for specific industry needs and they have a recipe for growth.

  • How Big Agnes is Taking Customers on an Online Camping Adventure

    Buy a new sleeping bag from your mobile phone, submit and track a repair for your tent or get some tips on camping with kids. These are just a few of the features transforming the customer experience on BigAgnes.com. The manufacturer of camping gear and apparel has traded in its home-grown ecommerce platform for SuiteCommerce Advanced. However, Big Agnes thinks of the new site as more than just a place to sell its products.

  • Research Shows Positive Outlook for Wholesale Distribution

    The 2017 Economic Benchmarks for Wholesale Distribution paint a positive picture for distributors. The annual report shows the economy and the wholesale distribution industry appear to be turning a corner this year due to positive outlooks on employment, wages and corporate investments that are expected to boost the US economic growth overall.

  • Cloud Commerce Changes the Game for Soccer Express

    With the vast geography of Canada, and the decline of the local mom-and-pop soccer shops, Soccer Express saw a need to revamp its business model to focus online. However, its disparate technology systems were holding them back from going full speed into omnichannel success. “We had a tremendous amount of manual and duplication of work,” said Andrew Veer, Chief Operating Officer at Soccer Express. 

  • Bringing the Innovative Mindset to Wholesale Distribution

    As multiple trends accelerate the pace of change, distributors must maintain a continuous focus on innovation. We find ourselves in a VUCA environment - the velocity, uncertainty, complexity and ambiguity that distributors are facing today are putting significant pressure on leaders. Take for example the recent strategic decision by Amazon to acquire Whole Foods. This singular decision has caused massive ripple effects throughout boardrooms across the country.

  • Motolite Jumpstarts Its Battery Express Delivery Service with NetSuite

    Motolite Batteries, founded in 1919, offers a fast, easy and painless solution for Filipino motorists stuck with a failed battery. Since the early 1990s, Motolite, one of the largest providers of automotive, motorcycle and industrial batteries in Asia Pacific, has offered a service called Express Hatid. A motorist with a bad battery can reach Motolite 24/7 by phone or web to have a technician dispatched for diagnosis, jumpstarting or battery replacement.

  • Nonprofits, Increasingly Eliminating the Pain and Cost of Grant Accounting

    Most nonprofits depend heavily on grants from philanthropic foundations, corporations, government agencies and high-net-worth individuals. Accounting for how those grants are spent, however, is one of the biggest financial administration pain points facing these organizations.

  • Lead, Transform, Operate: A Three-Step Imperative for the Modern CFO

    CFOs today face several ever-evolving challenges. Digital disruption continues to change the way business gets done everywhere from self-driving cars to closing the books. Additionally, businesses embracing hybrid business models that are bridging the internet-brick and mortar gap need to experiment and innovate without spending significant amounts of capital and resources.

  • As Craft Beer Industry Explodes, White Labs Goes Global with NetSuite OneWorld

    Small and independent craft beer brewers grew eight percent in 2016 and now account for 99 percent of the 5,005 breweries in the country, according to the Brewers Association, a nonprofit trade association dedicated to the segment. Meanwhile, there are now 1.2 million homebrewers in the US.

  • How Australian Retailers can Compete with the Amazon Goliath

    Australian retailers have generally lagged in adopting modern ecommerce and omnichannel commerce practices, yet its citizens are among the earliest adopters of new technology and trends. As such, many Australian retailers are not ready for the imminent entry of Amazon and could face very tough times if they don’t lift their game. 

  • Online Home Improvement Distributor Builds its Foundation for Success

    When online retailer DIY Home Center was getting started, cloud software was in its infancy. Like many other companies, it was using QuickBooks for accounting and had built its own ecommerce site and product information system (PIM).By 2015, DIY Home Center was running on about six disparate systems that weren’t easily connecting -- causing manual work across the company. 

  • New Zealand-based Sports Apparel Specialist Goes Global with NetSuite

    As a New Zealand-based company, operating as global business from the beginning, Mons Royale was not only taking on well established companies in the sports apparel market when it began its journey, but with some significant challenges to overcome. Yet, spurred by the loyalty among outdoor adventurers to the company’s high quality and stylish merino wool clothing, Mons Royale quickly outgrew its initial software systems.

  • Three Tips for Enabling a Strategic PSA and CRM Integration

    Picture this: a sales representative for a software company is attempting to close a large deal, and is in close competition with a major competitor. With licensing costs and functionality tightly locked on the battle card, the rep needs every advantage in winning the potential customer.

  • Tech Sparks Transformation of Action Health

    Cloud ERP leads to realignment, culture change for distributorFor more than 35 years and through two generations of ownership, family owned Action Bag Co. served two separate and very distinct markets: healthcare packaging, which accounted for 80 percent of the business, and retail gift supplies, which generated the remaining 20 percent.

  • For InSource, Every NetSuite Upgrade is a Chance for Improved Efficiency

    Recently, Thomas Barczak, CIO of InSource Solutions, was teaching his 14-year-old daughter how to use Microsoft Office. For someone who had been using the software for 30 years, what he thought would be very straightforward wasn’t. “I realized from an implementation standpoint I was missing it,” Barczak told a roomful of attendees at the recent SuiteWorld 2017 conference. “It’s an evolution, not a Big Bang event.”

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