Everything listed under: services-industry

  • Unified Services, Financial and Customer Data Drives Insight at Golden Star Technology

    Golden Star Technology Inc. (GST) got its start selling whitebox PCs at Silicon Valley swap meets in 1984, back when 256 KB of RAM was cutting-edge and the floppy disk was a staple of computing. As the IT industry evolved, so has GST. Today, the Cerritos, Calif.-based GST is a leading IT and AV integrator and reseller, supplying more than 2,000 customers in public sector, hospitality and other industries with IT data center and audio-visual services and solutions.

  • Serving More Services: 5 Things to Look for at SuiteWorld 2017

    Companies that sell time or any combination of services and products are constantly confronted with questions around their business model and how they self-identify. How these companies market themselves and how they craft their offering may be in flux, but there is one certainty. No matter which direction you commit to or pivot from, operational efficiency is absolutely an imperative.

  • OpenSymmetry Replaces Salesforce, FinancialForce with NetSuite for ERP, PSA and CRM

    As it grew, OpenSymmetry, a management consulting and system integrator focused on sales performance management, knew it needed to reevaluate some of its processes and add new software to support it. Yet, when it began evaluating new systems, it found that integrating them with its existing FinancialForce solution would be problematic.

  • An Early Cloud ERP Adopter, GHA Technologies Grows Its VAR Business 5x

    Value-added resellers deliver computing equipment, software and services that help organizations improve efficiency and visibility across their operations. VARs need those same capabilities themselves to thrive in a fast-paced and fiercely competitive industry that puts a premium on customer service. GHA Technologies knows that first-hand. 

  • The Best Professional Services Firms Leverage Integrated Technology, Collaborative Cultures

    Many professional services organizations track key metrics such as net profit, billable utilization and more. The question is how those metrics stack up against peers and competitors in the industry at large. The annual Professional Services Maturity Benchmark report provides some answers. Now in its 10th year, this definitive study by SPI Research, the leading independent technology services research firm, sheds light on a dynamic and growing industry facing changes and challenges.

  • Tips on Achieving ‘Best-of-the-Best’ Performance in Professional Services

    What does it take to excel as a professional services organization (PSO)? The challenges are many in a fast-changing and highly competitive market. In 2016, PSO profitability declined by 8.4 percent, according to the 10th annual Professional Services Maturity Benchmark study by SPI Research, the leading research consultancy in the professional services industry.

  • Three Vital Questions for Finding the Right Resource Management Process

    One of the favored truisms of the IT world is the importance of achieving the right mix of people, process and technology. The general assumption is that it takes all three pillars to make an organization hum, yet many companies struggle with effectively managing their revenue generating assets: their people. Too often, companies try to manage their staff resources by relying on a combination of spreadsheets and the knowledge their people have of each other.

  • 5 Trends Impacting Services Delivery in 2017

    As we enter 2017, the term "Service Provider" is becoming harder and harder to define. For the firms in this space, it's not a self-identity crisis, but an exercise in reassessing competition and target markets, forcing them to explore and adopt new business models. They are now not only selling their time, but introducing new streams of revenue by delivering hosted services, hardware and subscriptions.

  • Breaking Tradition: 5 Trends Impacting the Financial Services Industry

    Today, nearly every financial activity is being reimagined in some way, from banking, to lending, to wealth management. Tasks and transactions that once involved human interaction and paper money have overwhelmingly moved into the digital world, and new players are emerging to disrupt the traditionally staid industry. The coming year promises only more of the same. In order to compete in this changing landscape, financial services firms are under increased pressure to adapt to these shifts in the industry.

  • Resource Management is a Fluid Process – Make Sure Your PSA is as Well

    I’ve run at least a hundred or more discoveries over the past few years at NetSuite and learned that the need to gain better visibility into their resources is one of the most common themes for services firms. From utilization tracking, to capacity planning, to finding the right skills for a project, relying on spreadsheets or, even worse, tribal knowledge at weekly meetings can make the process very inefficient.

  • Should PSA Software be Closer to the CRM, the HCM or to the ERP?

    There’s been a lot of discussion regarding the alignment of a PSA solution relative to other enterprise solutions. Should the PSA be tied to the CRM? Should it be built out as part of the HCM?

  • Eliminating Pain and Waste in Services Project Billing

    Over my 15-year career of working with thousands of services organizations to help solve business challenges, billing has consistently been atop the list of the most painful and problematic issues that firms wrestle with.The reasons are many. Time and expense (T&E) capture is disconnected from project billing schedules. Billing data is entered manually into financials.

  • Delighting Professional Services Customers with Automated Reporting, and More Powerful Resource Management

    Client satisfaction is paramount in the professional services industry.Cost overruns, delays and mismatched resources can not only derail a project, they can derail the client relationship and, in a world where angry reviews are just a tweet, blog, Facebook post or online software review away, they can derail a firm’s future.

  • How to Transform Resource Management with Professional Services Automation

    Lots of companies call themselves "people" businesses, when in actuality people are often simply a necessary tool for selling and delivering a product. But at professional services firms, the product literally is the people. Yet, today, many professional services firms fail to manage their people as if they were their most important assets. 

  • How to Simplify Time and Expense Management with Mobile Apps

    After a lengthy assignment at a client site, a long plane flight home and unpacking, the last thing a professional services road warrior wants to do is sit down for the dreaded chore of entering their time and sorting through a pile of expense receipts. Mobile apps for time and expense entry alleviate the pain. 

  • Imperva, Cloudera Navigate the Top Five Trends in Professional Services

    A few weeks ago, amid a crowd of professional services executives, practitioners and leaders at a Silicon Valley event, I was reminded of how dramatically the professional services industry has changed in recent years.Once upon a time, professional services was based on simplistic business models of sell, sign a contract and deliver services. Now the model is exponentially more complex and challenging. 

  • Advancing from Reactive to Proactive Project Reporting in Professional Services

    Playing catch-up on project status reporting is a dangerous game in professional services. And it’s an unpleasant one, especially if you find yourself crunching numbers in Excel from various reports and applications on a Sunday evening in preparation for a big Monday morning project status meeting.But the project status catch-up game is not uncommon. 

  • The Impact of Brexit on UK Professional Services

    Brexit has unleashed uncertainty and challenges across the historically robust professional services sector in the UK, ranging from a record 31-year low for the British pound to impacts on labor mobility, cross-border business, taxation and ultimately revenue and profitability.

  • How Barcoding, Inc. Accelerated the Quote-To-Cash Process

    A few years ago, Barcoding Inc. did what many companies must do to thrive in an increasingly competitive marketplace: It added a service component to what had been a product company.Doing so meant new layers of complexity piled on an already strained IT environment. 

  • Stop Using Spreadsheets to Manage your Businesses Greatest Asset; Your People

    It's a story we hear a lot at NetSuite. A young professional services startup decides to manage its staff's time using spreadsheets. The business grows steadily, and the spreadsheet method proves solid and dependable. That is, until the staff grows and the spreadsheets become increasingly unmanageable and inaccurate, and trouble starts to rear its head.

  • Confessions of a One-Time Consultant: What Does a Successful PSA Implementation Project Look Like?

    Earlier in my career, I was a supply chain consultant on a large project that I thought was going well. The project manager was great about internal communication, and everything sounded like we were well on the road to success.Only one problem: The customer wasn't on the same page.

  • Advanced Budget Management Critical for Reining in Project Costs at Professional Services Firms

    Many professional services firms have endured nightmare projects that spiral out of control. A budget is set and resources allocated, but as the project unfolds, scope creep, unexpected twists and client demands blow your budget out of the water. The root causes can be many. 

  • Rio Olympics Offer Project Planning Lessons

    Did you watch the Rio Olympics? I did. I love sports. I also love a bit of controversy. And boy - this year's Olympics sure didn't disappoint! First, we had the infamous green pool incident, which apparently was caused by some poor planning and bad execution. Next, we had the shortage of food at the McDonald's in the Olympic Village, where an item limit had to be imposed in order to keep up with insatiable appetites of our finely tuned athletes.

  • Top Four Takeaways for Publishers from DigiPub NYC

    DigiPub NYC returned this year with a tone of maturity and innovation. Unlike previous years at DigiPub—where “programmatic” reigned over the discussion or “native advertising” was hailed as a dominating factor in the market—there were a series of presentations that spoke to how publishers are differentiating themselves in the marketplace with their own strategies, some niche, some not-so-niche.

  • Best of the Best Services Firms Investing in PSA and SRP, Preparing for the Future Ahead

    Each year, Service Performance Insight (SPI) Research, an independent research firm focused on technology services, releases a comprehensive study of the industry that’s a valuable tool for services businesses.

  • K2 Rebate Collection Report Highlights Need for Better Agency Production and Financial Platforms

    The recent report from the Association of National Advertisers, which found that rebates, including "cash rebates," and "other non-transparent practices" are pervasive in the U.S. media buying ecosystem, stirred up more than just specific worries on media, it hurt the relationship between brands and agencies. It's a relationship that is often strained in the face of discount-oriented procurement officers and margin-owning client finance agency resources.

  • International Expansion for Services Companies Requires Careful Planning

    For many service organizations international expansion presents great opportunity -- and unique challenges.Whether through organic growth or acquisition, international expansion invariably exposes cultural, operational and organizational differences. When properly supported, these differences can help drive efficiencies and success; when not, they will often lead to lost productivity and negatively impact overall performance.

  • Empowering Your Firm for Excellence: SuiteWorld 16 Services Keynote

    In the first SuiteWorld keynote targeted specifically at services-based companies, NetSuite Executives Jason Maynard, Executive Vice President of Strategy and Corporate Development, and Gary Wiessinger, Executive Vice President, Product Management, present "Best Outcomes: Empowering Your Firm for Excellence Amid Change." 

  • Two Steps to Improve Agency Margins by Eliminating Freelancer Overruns

    It's a refrain we hear again and again, “if it weren’t for the freelancer rates, we’d be well within budget.” It’s painful to hear that delivering a successful product to the customer can mean sacrificing margins and the business. Client demands are pushing agencies to the edge of margins for their project work and that means hitting deadlines any way possible. 

  • First-Ever SuiteWorld Services Industry Keynote Highlights How Every Business is Becoming a Service Business

    What was once a clearly defined industry that centered around traditional professional services such as law and accounting is now a part of pretty much every company. Whether you're in software, healthcare, media or even manufacturing, chances are there's an emerging services component to your business.


  • Five Signs Your Services Firm is Ready for PSA Software

    There’s a point in the evolution of every professional services firm when the time comes to move from spreadsheet and manual-based processes to dedicated software that reduces bench time, improves reporting, margins and profits, and empowers front line workers with expense management tools. 

  • Unified Systems Helping VARs, Solution Providers Weather Market Upheaval

    For the last couple of decades solution providers and value added resellers (VARs) have benefitted greatly from rapid changes in technology, creating greater demand for their services as businesses struggle to keep up with customer demands and competitive pressures.


  • TOP Step Consulting: A Six-Time ‘Best of the Best’ Winner with NetSuite OpenAir

    Jodi Cicci was at a client site in Atlanta on the morning of June 1, 2008, just a year after she founded TOP Step Consulting, when she received a phone call.

  • Four Pointers to Help Professional Services Organisations Win the Talent War in APAC

    There’s good news and bad news about the burgeoning professional services market in Asia Pacific.

    On the upside, demand for professional services in the region continues to increase meaning there are plenty of business opportunities for existing and new professional services organisations

  • Every Day Can Be SuiteWorld: Let’s Keep the AMP Fire Going

    SuiteWorld 2015 last month in San Jose, Calif. was a showcase for our customers. Throughout the event, innovative companies shared how they are using NetSuite to transform their businesses and to lead disruption in the vertical markets they serve.

  • Cloud-based SRP Shows Bottom Line Benefits for Services Organizations, Research Finds

    For anyone who doubts the impact that cloud-based services resource planning (SRP) products can have on a professional services organization, Jeanne Urich, managing director of Service Performance Insight Research, offered some compelling evidence during her talk earlier this month at NetSuite's SuiteWorld conference in San Jose, Calif.

  • Advertising and Finance Experts Discuss Need for Transparency at ANA Show

    Brand/Agency negotiations are at the front of the conversation. "Buyer beware" isn’t how corporate marketing managers have traditionally thought of their ad agencies. But marketers have been asking tough questions, especially amid talks of ad fraud and recent charges of pervasive agency kickbacks

  • Advertising, Media and Publishing Set for Epic SuiteWorld: Disrupt or be Disrupted

    It’s no stretch to suggest that digital has impacted the advertising, publishing and media industry more than any other. It’s what makes working in these fields so challenging – and so exciting.

  • How to Make a Compelling C-Level Business Case for PSA

    For many service professionals struggling to manage and pull together three separate silos of finance, sales and project information, the case for bringing in cloud-based professional services automation (PSA) is obvious.

  • Four Critical ERP Capabilities for Publishers

    In this age of digital media, publishing companies are juggling an enormous array of media products, revenue models, advertising and sponsorship options, and delivery channels. Subscribers may pay by the day, month or per article, while advertisers...

  • What Publishers Learned at SuiteWorld 2014: Key Takeaways to Boost Your Bottom Line

    There’s no question that publishers and advertisers are confronting challenges like never before. For publishers, ecommerce has completely transformed the distribution model with Amazon now in an all-out war with Hachette Book Group.

  • NetSuite Unveils the Next Generation of its ‘Best of the Best’ SRP

    Having established itself as a leader in services resource planning since its launch of a cloud-based SRP application in 2008, NetSuite has upped the ante with a new version of the software.

  • Media and Publishing Firms Need Full-Function Financial Planning

    Media companies today face a vastly more complex set of business and market factors than they did 10 years ago. International expansion, rapid shifts in technology, consolidation in the publishing markets, more complex multi-media properties...

  • Five Key Characteristics of Successful Professional Services Sales Teams

    How do you measure the success of a professional services sales team? Whether they meet their quarterly quotas and the size of the deals they close are just a couple of the metrics that can illustrate success..

  • Lack of Accessible Data has Media Companies Struggling to Adapt and Make Decisions

    As the industry manager for the advertising, media and publishing vertical at NetSuite I repeatedly hear executives clamor for more data on how their business is performing. The recent iMedia Agency Summit in Scottsdale, Ariz. was no exception.

  • Sales and Marketing Best Practices Boost Profits for Professional Services Firms

    Professional services (PS) firms invest more than 11% of their total services revenues into their marketing and sales efforts, according to The 2013 Professional Services Sales and Marketing Maturity™ Benchmark by Service Performance Insight (SPI).

  • PSA Boosts the Bottom Line for Professional Services Firms, Research Finds

    Service Performance Insight, a global research and consulting company for professional services organizations found that professional services automation (PSA) software provides significant return on investment (ROI) in the form of increased revenues, higher gross margins, and better deal closing rates.

  • NetSuite OpenAir Gets High Marks From Technology Evaluation Centers

    NetSuite's OpenAir cloud-based professional services automation software received good  ratings in a recent certification and review by Technology Evaluation Centers (TEC), a research firm and leading advocate for buyers of enterprise software. TEC provides reviews and reports on a range of business software products to help purchasers navigate the differences of the various applications on the market. To become certified, NetSuite's OpenAir had to meet TEC's stringent guideline for address...

  • New Look for NetSuite OpenAir PSA

    There are a lot more options for navigating NetSuite OpenAir for Professional Services Automation (PSA) today, thanks to a redesign that includes visual aids, and more options for customizing dashboards and your OpenAir PSA home page.     Three key categories of changes to the interface are: Mix and Match Portlets. Portlets, used to contain active elements such as a chart with real-time data, message boards, or daily reminders, can now be added to the home page. This enables users...

  • NetSuite August Tweets Tout Customers

    As the Summer of 2013 unfortunately draws to a close, we take a look back at some of our favorite tweets in August, a month that saw some big customer wins, happy users, compelling customer success stories and yet another recognition for our professional services automation software. Those are a number of big wins out there @NetSuite - impressive! The #PaaS wars are going to get better http://t.co/oDLVLnUdPi — Aditya Kamalapurkar (@aoladi) August 13, 2013 Tearing into NetSuite Financial Report w...

  • Media/Publishing Companies Boost Revenue, Insight with the Cloud

    What internal growth obstacles does your publishing company face today?  Most likely they are related to problematic operational data, and difficulty in making sound executive decisions. Siloed IT systems that prevent any comprehensive analysis for strategic planning are one of the most common data problems that media/publishing firms encounter.

  • Planning for Growth: Annual Business Plans Do Matter

    If doing your annual business plan feels like an empty gesture, then you need to re-think how you're doing it. This yearly business ritual should be a time of serious review and a renovation of your company's direction and goals. That's the message that Jeanne Urich, managing director of Service Performance Insight (SPI), a global research, consulting and training organization for professional services organizations and Richard Curzi, vice president of operations for Collaborative Consulting con...

  • GetApp.com Highlights Need for Professional Services Management Software

    As GetApp.com, an independent software review site, observed in a recent article, professional services management has become a complex discipline. Professional services organizations (PSOs) must be able to organize a host of deadlines, client meetings, project budgets, and staff scheduling issues on a daily basis. Then, as PSOs expand, they also face the challenge of managing geographically distributed consultants and contractors, often working together on multiple projects.

  • Make Yearly Planning a Catalyst for Growth for Professional Services Organizations

    Your company's annual planning meetings are coming up fast. Do you view them as empty exercises that are unrelated to reality, or part of a valuable process that can put your organization on a more profitable path? The yearly budget and strategy planning process should be a time for revisiting and re-thinking initiatives and making important course adjustments to maximize the organization's growth and future success.  That's the advice of business planning experts Jeanne Urich, managing dir...

  • NetSuite’s July Twitterati

    With major partnerships, big plans for China, more recognition for Zach Nelson and more! July was no lazy summer month for NetSuite. In fact, it was downright busy.

  • Overcoming Ad Agency’s Main Challenges with Cloud SRP

    Advertising is a highly creative -- and highly competitive -- field.  A quality campaign can make or break an advertising agency's reputation, but it won't keep it in business unless that agency also knows how to manage their team, hit deadlines, adhere to tight budgets, and give clients the visibility into the status of their projects that they crave.Fortunately, most of this operational side of advertising can be handled by cloud-based, Services Resource Planning (SRP) software. &nbs...

  • Software Maintenance - Another Reason to Move to the Cloud

    In February, SAP decided to increase the price of standard support on new contracts, just the latest step in the company’s troubled relationship with maintenance and its customers. A few years ago, customers fought back on SAP's attempts to impose a maintenance fee increase by forcing all customers to move from standard support to enterprise support -- a 22% hike. After a public outcry, SAP backed down.

  • SuiteWorld 2013 a Testament to Customer Engagement

    We have wrapped up another SuiteWorld, our best ever.  We ask a lot of our customers – take a few days off from work, secure the travel budget for getting to San Jose, then work hard – and play hard – at all the events.  That is why our customers continue to be the key to the energy and success of SuiteWorld.  Three recurring themes come up when we ask our customers what they like about SuiteWorld:  training, networking, and the future. The primary business reason that nearly...

  • Six Reasons Services Resource Planning is a Game-Changer for Services Organizations

    In the 1970s and ‘80s, materials requirements planning helped to transform the manufacturing industry. Now, three decades later, Services resource planning (SRP) is poised to be just as transformative for software and professional services. SRP provides a consistent and comprehensive platform for services organizations to manage the entire client lifecycle, from lead to project to cash.

  • Top Tweets from #NSW13

    NetSuite SuiteWorld 2013 is behind us, and before we start looking ahead to next year’s event, it’s worth taking a look back at the connections, the lessons and the fun that was had at the most recent gathering of customers, partners and press. Some of the keynote addresses have already appeared. Here’s a look back at some of the many tweets that attendees shared.

  • Evan Goldberg’s SuiteWorld 2013 Keynote: Future Technology for Transforming Your Business

    At SuiteWorld 2013, NetSuite’s own Dark Knight and CTO, Evan Goldberg, described how NetSuite is helping businesses transform and realize their vision. In the video from the event, Goldberg explains the enhancements NetSuite is making to the product, including new mobile capabilities, NetSuite StickEase, drag-and-drop importing of records to NetSuite files tabs, and what’s coming in the new user experience overhaul. He outlines coming billing, global financials and multi book accounting function...

  • NetSuite CEO Zach Nelson’s SuiteWorld 2013 Address: Operations Transformed, Visions Realized

    NetSuite CEO Zach Nelson opened the annual SuiteWorld event, NetSuite’s customer and partner conference, with a keynote explaining how NetSuite is helping businesses transform their operations and realize their business vision. Watch below as he describes NetSuite’s new manufacturing capabilities and its game-changing partnership with AutoDesk; how NetSuite is leaving its competitors behind; and how enterprise customers like Williams Sonoma and Qualcomm are running NetSuite to power their entrep...

  • 10 Tips for Getting the Most Out of SuiteWorld 2013

    With a new location, a new slate of sessions and a wealth of new NetSuite partners and customers, SuiteWorld 2013 promises to be the best one yet. The NetSuite conference is moving from San Francisco to the San Jose Convention Center this year to accommodate the roughly 5,000 attendees expected to be at the show May 13-16. And a show with that kind of turnout with more than 180 breakout sessions requires a little preparation.

  • Seven Ways Finance Teams Are Being Overworked, and How To Fix It

    Accounting and finance teams are being asked to do more than ever to provide actionable analytical insights and help solve business problems on a daily basis. Unfortunately, the haphazard growth of business systems often gets in the way, and the end result is that financial professionals are being overworked and struggling with financial software systems that are simply not up to the task. Here are some of the most painful ways finance teams are being overworked today: Financial professiona...

  • Getting the Most Out of SuiteSocial

    SuiteSocial, the instant enterprise collaboration SuiteApp, I introduced in my last blog provides instant benefits as a convenient cloud platform for messaging between your employees. But, a little planning and preparation will help unlock even more of its power. SuiteSocial delivers the most value when you think of it not as a separate function of NetSuite, but as an integrated social element of everything you do in NetSuite.

  • NetSuite for Dummies, SuiteTraining: Opportunities to Expand

    Why did we collaborate with Wiley to publish NetSuite For Dummies, when ease of use and minimal training time are two of NetSuite's most valuable characteristics? We know that a number of our customers buy a copy for all of their front-line employees who live and breathe NetSuite every day: the bookkeepers, AP/AR clerks and sales representatives at the heart of thousands of NetSuite-powered businesses. Adapting to any new business solution can be overwhelming at first.

  • SuiteSocial: Instant Enterprise Collaboration

    Enterprise social and collaborative platforms have been getting a lot of deserved attention lately. NetSuite users should know that a powerful social platform, natively integrated into our user interface, is just a few clicks away. SuiteSocial, available to all NetSuite users as a free SuiteApp installation, introduces collaboration newsfeeds and discussion channels to our cloud solution.

  • Adoption of Tools to Run Your Services Organization

    The Technology Services World conference in Las Vegas recently concluded, and once again we at NetSuite are grateful for the contributions our clients make to the show, and we are energized by the ideas and passion that our customers bring to their businesses. I met with many of our customers, and many potential customers, and I learned from all of you. Abigail Walker from Bullhorn, the recruitment and staffing software and services provider, led one of the sessions, along with Larry Goldberg of...

  • Rose Financial: Suite Success with Cloud Services Resource Planning

    I recently spoke to a client with a very interesting story worth sharing. Rose Financial Services is a finance and accounting outsourcing firm that recently became a customer of NetSuite’s services resource planning (SRP) solution. SRP customers use NetSuite SRP for financials, resource and project management, and time and expense tracking, enabling them to have a 360 degree view of their business.  NetSuite SRP is the professional services industry’s first end-to-end services resource plan...

  • Mastering Financial Forecasts for Service-Based Companies

    According to the SPI Research report "2012 Professional Services Maturity Benchmark," most services firms still report at least 10 percent variance between quarterly billings forecasts and actual results. [SPI report page 174] If missing forecast targets simply meant a little belt-tightening, it would be easy enough to cope. Inaccurate forecasts ripple throughout the entire organization, from agitating shareholders to disrupting future project availability and even professional development sched...

  • Implementing at the “Speed of Cloud”

    When I started out at NetSuite, I was faced with a daily grind of educating CFOs on the virtues of running their business in the cloud.  In those days, the conversations quickly moved to the issue surrounding data security and it took a particularly forward-thinking CFO to take the leap of faith.  I have since met many of those that did, and as they reflect on those decisions, most acknowledged that it was the first step in a complete business transformation towards cloud computing. Fa...

  • Learn Vertical Best Practices at NetSuite SuiteWorld

    We hope by now you’ve registered for SuiteWorld, NetSuite’s upcoming user and partner conference in San Francisco, May 8-12, 2011.  This promises to be a jammed-packed event with not only great customers from North America, Asia and Europe sharing their best practices within the industries of wholesale distribution, manufacturing, services, software, and ecommerce; but also key members of NetSuite’s product management, professional services, and partner community. I am responsible for the i...

  • SuiteDreams for Dummies

    Wiley Publishing just released NetSuite for Dummies. Now, NetSuite end users can rest easy knowing that the book is generally available at most large retail bookstores and on Amazon.com.  The book is designed to help users quickly maximize their investment in cloud ERP, by providing a comprehensive overview of NetSuite and, in some sections, detailed instructions on specific topics, in an easily digestible format.   (Wiley; ISBN: 978-0-470-19107-1; $24.99) Using the book as a guide, re...

  • Personalize Your Ecommerce Marketing Based on Customer Activity

    Personalization is the key to effective online marketing. Numerous industry studies have found that the use of personalized, targeted emails results in substantial increases in click-through rates and sales. Those same studies have found that generic “spray and pray” emails result in high levels of customer opt-out.

  • Improve Customer Satisfaction with Ecommerce Self-Service

    Today’s discriminating customers demand self-service capabilities for every aspect of their online shopping experience. If your webstore and ecommerce system don’t offer customers the self-service tools they want, you’re risking customer attrition and lost sales. Customer self-service should be a hallmark of your ecommerce system in giving shoppers 24/7 visibility and control.

  • SuiteApp Spotlight: Bringing Cloud Content Management to NetSuite with Box.net

    Did you ever send a document to a customer only to find out it did not include the last edits from a colleague because those are still stuck in your inbox? You store a lot of business information in NetSuite and use NetSuite to collaborate with colleagues around that information. Can NetSuite also help you to collaborate around - say - spreadsheets?

  • Easy eLearning: NetSuite Self-Paced Training

    We are all so busy at work: meetings, project deadlines, conferences.  Yet, we also know that to successfully integrate new information, a new program, or a new system into our work lives, we need training; ideally, we need training in a timely fashion. With NetSuite Central, you have a top-notch training library at your fingertips, any time of day, every day.   Maybe you are onboarding a new group of sales people onto the CRM system, or you've decided to have your AR team take on...

  • Learning in the Cloud – Benefits of the Virtual Classroom

    You don’t have to travel beyond your computer to attend training classes any more. The agony of explaining the benefit of attending a workshop and justifying the expense of the travel associated is a thing of the past. With the prevalence of virtual instructor led training, you now can have the benefits of a workshop environment, without the cost of travel!

  • Success Tip for a Cloud Implementation Project: User Newsletter

    The success of a cloud computing implementation project often depends on the ability of the organisation to embrace the change. If we are to maximize our chances of moving the organisation in the desired direction, it is critical that we get the entire organisation to buy-in to the vision and expected benefit. Especially in the case of cloud applications which bring a different paradigm of operations to an organisation.