Lovesac Reinvents Furniture and the Customer Experience

Posted by Barney Beal, Content Director,

Lovesac, the pioneering manufacturer and retailer of patented foam-filled furniture, reinvented what sofas and chairs could be in the family household. From a teenager’s bright idea in 1995, the company has grown to 60 retail locations across the U.S. offering bean bag-like Sacs and modular Sactionals that can be configured into any arrangement.

Now the company is pushing the edge of innovation to continue operating as a thriving omnichannel retailer delivering a superior customer experience at every touchpoint with exceptional efficiency.

Kim Dietz, product manager, omnichannel, and Darren Johnson, director of ecommerce for Lovesac, recently sat down with Debbie Hauss, Editor-in-Chief of Retail TouchPoints at our SuiteWorld conference. Watch the video below to learn how Lovesac is transforming its omnichannel business with NetSuite to run its core business processes—from financials/ERP, inventory and order management, and CRM to point-of-sale (POS) processes across its 60 brick-and-mortar retail locations.


Learn more about Lovesac

Case study: Lovesac Drives Retail Efficiency and Growth with NetSuite


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