Everything listed under: CRM

  • Unified Services, Financial and Customer Data Drives Insight at Golden Star Technology

    Golden Star Technology Inc. (GST) got its start selling whitebox PCs at Silicon Valley swap meets in 1984, back when 256 KB of RAM was cutting-edge and the floppy disk was a staple of computing. As the IT industry evolved, so has GST. Today, the Cerritos, Calif.-based GST is a leading IT and AV integrator and reseller, supplying more than 2,000 customers in public sector, hospitality and other industries with IT data center and audio-visual services and solutions.

  • OpenSymmetry Replaces Salesforce, FinancialForce with NetSuite for ERP, PSA and CRM

    As it grew, OpenSymmetry, a management consulting and system integrator focused on sales performance management, knew it needed to reevaluate some of its processes and add new software to support it. Yet, when it began evaluating new systems, it found that integrating them with its existing FinancialForce solution would be problematic.

  • The Best Professional Services Firms Leverage Integrated Technology, Collaborative Cultures

    Many professional services organizations track key metrics such as net profit, billable utilization and more. The question is how those metrics stack up against peers and competitors in the industry at large. The annual Professional Services Maturity Benchmark report provides some answers. Now in its 10th year, this definitive study by SPI Research, the leading independent technology services research firm, sheds light on a dynamic and growing industry facing changes and challenges.

  • Should PSA Software be Closer to the CRM, the HCM or to the ERP?

    There’s been a lot of discussion regarding the alignment of a PSA solution relative to other enterprise solutions. Should the PSA be tied to the CRM? Should it be built out as part of the HCM?

  • RST Brands Further Pairs NetSuite with Bronto to Take Email Campaigns to the Next Level

    Like just about every company we heard from at SuiteWorld, RST Brands is not the same business it started as.

    Founded 11 years ago as a distributor of poker chips, RST has since become better known for its line of indoor and outdoor furniture, as well as for its Flow Wall brand of garage storage solutions. With two sites, an ever-growing list of products, and a complex ecosystem of retail partners, the company simply couldn't continue to rely on the same technology foundation.

  • In APAC, NetSuite Helps Unlock the Value of the Customer

    In both B2B and B2C realms, mobile and social customers are more fickle and discriminating than ever. They expect merchants and service providers to anticipate their needs and provide a consistently superior experience. To improve customer retention, build loyalty and drive revenue, you’ve got to know your customers as well as you know your own business.

  • Good360 Grows Its ‘Good for the Greater Good’ Mission with NetSuite.org

    Founded in 1983, Good360 has grown to become the world’s leader in product philanthropy. Over its 30-year history, the Alexandria, Va.-based nonprofit has distributed more than $7 billion worth of goods to those in need, including goods with a fair market value of $350 million in 2012. As its name implies, Good360 (www.good360.org) strives to broker a virtuous 360-degree circle across its diverse stakeholders—businesses, communities and individuals.

  • The Convergence of CRM with the Ecommerce Platform

    The evolution of product development often follows an all-too-familiar pattern. Countless point solutions, developed to solve a single business challenge arise to meet market needs, only to wind up siloed and disconnected from one another. With time, some of those solutions gradually find their perfect match and become connected to achieve a more powerful, integrated solution.

  • Three Obstacles to Global Success for Distributors

    Doing business in a global economy demands a high degree of flexibility. It’s not uncommon for a distributor to have to manage orders and payments in different currencies, tax rates and government regulations, as well as fulfill and ship products across international borders. Additionally, most companies, regardless of size, are no longer based in one location and there is a need to provide anytime, anywhere access to real-time data on transactions, accounts and shipments.

  • NetSuite August Tweets Tout Customers

    As the Summer of 2013 unfortunately draws to a close, we take a look back at some of our favorite tweets in August, a month that saw some big customer wins, happy users, compelling customer success stories and yet another recognition for our professional services automation software. Those are a number of big wins out there @NetSuite - impressive! The #PaaS wars are going to get better http://t.co/oDLVLnUdPi — Aditya Kamalapurkar (@aoladi) August 13, 2013 Tearing into NetSuite Financial Report w...

  • NetSuite’s July Twitterati

    With major partnerships, big plans for China, more recognition for Zach Nelson and more! July was no lazy summer month for NetSuite. In fact, it was downright busy.

  • SuiteVolunteer Success: NetSuite Software and Services Donations Automate Patient Care at Hospitals

    When AyurVAID Hospitals in India needed help implementing a customer relationship management (CRM) system to monitor and manage its patient relationships, NetSuite.org set them up with a grant of NetSuite software as well as pro bono professional services from NetSuite volunteer employees during the 2013 SuiteVolunteers program. AyerVAID Hospitals is a chain of nationally-certified hospitals in India that practice Ayurvedic medicine, treating both low- and upper income patients with the philosop...

  • Top Tweets from #NSW13

    NetSuite SuiteWorld 2013 is behind us, and before we start looking ahead to next year’s event, it’s worth taking a look back at the connections, the lessons and the fun that was had at the most recent gathering of customers, partners and press. Some of the keynote addresses have already appeared. Here’s a look back at some of the many tweets that attendees shared.

  • Evan Goldberg’s SuiteWorld 2013 Keynote: Future Technology for Transforming Your Business

    At SuiteWorld 2013, NetSuite’s own Dark Knight and CTO, Evan Goldberg, described how NetSuite is helping businesses transform and realize their vision. In the video from the event, Goldberg explains the enhancements NetSuite is making to the product, including new mobile capabilities, NetSuite StickEase, drag-and-drop importing of records to NetSuite files tabs, and what’s coming in the new user experience overhaul. He outlines coming billing, global financials and multi book accounting function...

  • NetSuite CEO Zach Nelson’s SuiteWorld 2013 Address: Operations Transformed, Visions Realized

    NetSuite CEO Zach Nelson opened the annual SuiteWorld event, NetSuite’s customer and partner conference, with a keynote explaining how NetSuite is helping businesses transform their operations and realize their business vision. Watch below as he describes NetSuite’s new manufacturing capabilities and its game-changing partnership with AutoDesk; how NetSuite is leaving its competitors behind; and how enterprise customers like Williams Sonoma and Qualcomm are running NetSuite to power their entrep...

  • Time to Get Your Multi-Channel Strategy Right

    With the rise of online shopping, pressure on traditional retailers to compete with cheaper prices and greater variety available online provides both risk and opportunity. This continues to be heightened by the strong Australian dollar, which increases consumers’ purchasing power on overseas sites. An estimated $6 billion of sales from Australia in 2011 were purchases on overseas websites, which equates to around 40 percent of overall online sales, according to Frost & Sullivan.

  • 10 Tips for Getting the Most Out of SuiteWorld 2013

    With a new location, a new slate of sessions and a wealth of new NetSuite partners and customers, SuiteWorld 2013 promises to be the best one yet. The NetSuite conference is moving from San Francisco to the San Jose Convention Center this year to accommodate the roughly 5,000 attendees expected to be at the show May 13-16. And a show with that kind of turnout with more than 180 breakout sessions requires a little preparation.

  • FH Canada Combats Global Poverty with NetSuite.org

    As the old proverb says, “Give a man a fish and he will eat for a day. Teach a man to fish and he will eat for a lifetime.” That’s the philosophy behind NetSuite.org grantee FH Canada, which strives to help build sustainable, self-sufficient communities around the world, including Bangladesh, Uganda, Haiti, Cambodia, Guatemala and Ethiopia. As part of FH International, the Canadian branch of the organization (http://www.fhcanada.org/) focuses on aiding local communities in building and managing ...

  • Five Steps in Building a Cloud ERP Practice: Webinar Replay

    We know business application resellers, technology consulting firms, web developers, and mid-market software VARs are all keenly aware of the cloud opportunity and want to understand how to capitalize on it. In fact, there is a $32 billion addressable market for ERP and CRM business applications and we are at a rich inflection point as Y2K-era solutions are reaching end of life and need replacing. Need proof of the interest in building a Cloud ERP practice?

  • Readers React

    The NetSuite Blog gets its fair share of reader comments. Periodically, we like to share some of the more interesting and useful feedback we get on the blog. Below are some recent comments we received, ranging from DDMRP to cloud security.

  • Australian Online Retailer Manages Multiple Websites Using SuiteCommerce

    Australia's largest pure-play kitchenware retailer, Kitchenware Direct, bumped up its roster of websites to 11 when it recently launched its first homewares venture, Avago.com.au. And of course, it is worth noting that all 11 websites are managed through NetSuite SuiteCommerce. Prior to NetSuite, Kitchenware Direct ran its business using a variety of systems, but due to its fast-paced growth, the company needed an integrated system to meet demands both externally and internally.

  • The Business Suite Advantage

    Dozens of islands of data. Thousands of spreadsheets. Licensing, maintenance and hardware upkeep costs for countless pieces of software.

  • Recurring Revenue: Best Practices to Overcome Common Challenges

    From home video to enterprise software, global business is shifting to subscription models in a growing number of categories. According to research from IDC, 57 percent of the top 100 global software vendors will collect subscription revenue this year, and over 80 percent of new software firms will be service-based. Those who ignore the opportunities created by recurring revenue models may quickly find themselves in an "adapt or die" situation.

  • SuiteWorld Sneak Peek: CRM

    It’s more challenging than ever for both B2C and B2B companies to keep their customers happy.  With mobile devices, social media and an abundance of channels, customers are connected like never before. Are your sales, marketing and support teams connected to your customers—or are they managing by guesswork and losing opportunities and business?

  • Why having the latest and greatest software matters for Eloqua

    I wrote previously about the experiences of KANA as a software company with NetSuite, based on a panel discussion with executives of three software companies at SuiteWorld. Also on the panel were Eloqua and RightNow Technologies. This was my second experience speaking to Eloqua, having first spoken with their CFO, Don Clarke, on a webinar about Hot 100 Software Companies.

  • Record Number of NetSuite Partners Expected at SuiteWorld 2011

    With less than two months to go before the big event, NetSuite has already surpassed 1,000 registrants for SuiteWorld 2011 and the number of customers, partners and developers just keeps growing. While SuiteWorld 2011 is NetSuite’s first user conference, it follows on the heels of last year’s successful SuiteCloud partner-only conference. And SuiteWorld this year includes dedicated content for the NetSuite partner ecosystem.

  • SuiteDreams for Dummies

    Wiley Publishing just released NetSuite for Dummies. Now, NetSuite end users can rest easy knowing that the book is generally available at most large retail bookstores and on Amazon.com.  The book is designed to help users quickly maximize their investment in cloud ERP, by providing a comprehensive overview of NetSuite and, in some sections, detailed instructions on specific topics, in an easily digestible format.   (Wiley; ISBN: 978-0-470-19107-1; $24.99) Using the book as a guide, re...

  • SuiteWorld User Conference: What Would You Like to See in San Francisco?

    At NetSuite, we're gearing up for 2011 and our first ever user conference: SuiteWorld! We hope you're looking forward to this as much as we are. The NetSuite Nation is a strong and growing community, and we're thrilled to bring our customers and partners all together in San Francisco from May 8 – 12.

  • Improve Customer Satisfaction with Ecommerce Self-Service

    Today’s discriminating customers demand self-service capabilities for every aspect of their online shopping experience. If your webstore and ecommerce system don’t offer customers the self-service tools they want, you’re risking customer attrition and lost sales. Customer self-service should be a hallmark of your ecommerce system in giving shoppers 24/7 visibility and control.

  • Integrate Your Website and Order Management to Improve Efficiency and Satisfaction

    In fiercely competitive online markets, ecommerce merchants need every advantage to improve operational efficiency, speed product delivery and ensure customer satisfaction. Tight integration between your ecommerce website and order management system is a surefire way to meet those objectives. Done right, optimizing your order management processes can reduce your costs by 5% to 17% and improve customer satisfaction by 8% to 19%, according to the National Retail Federation.

  • Committing to the Cloud

    Last week, NetSuite announced that RightNow Technologies had selected NetSuite to run its business.  For those of you that may not know RightNow Technologies – from their website - RightNow is a provider of on demand customer experience solutions that help consumer-centric organizations deliver great customer experiences. Put another way by their CEO, Greg Gianforte, part of their goal is having their prospects "throw out their old Siebel deployments and replace them with a multichannel sol...

  • Stop the Software Integrations!

    For many years, small businesses have been purchasing “best-of-breed” business systems for every department of their organization and then dealing with the repercussions of those decisions later.  It makes sense at first because this approach solves your most immediate pain, shuts up the most loudly screaming department head for awhile, and seems to be the least complicated way of solving their problems.  So companies end up with one system for sales, another for accounting, maybe Exce...

  • Get Ready for a New and Improved Interface!

    You asked and we listened! Based directly on customer feedback, we’re improving the user interface for greater productivity and ease of use with Version 2010 Release 2 this fall. Look for a fresh UI that incorporates suggestions you’ve made for streamlining your day-to-day experience and making you even more productive.

  • Why Adopting CRM is a Wise Choice for Wholesale Distributors

    Do you ever think about how you managed life before the adoption of certain technologies? Researching information on a topic took used to take a large amount of time, which could have included a trip to the local library. Now we go to the Internet for instant information.

  • SuiteApp Spotlight: Bringing Cloud Content Management to NetSuite with Box.net

    Did you ever send a document to a customer only to find out it did not include the last edits from a colleague because those are still stuck in your inbox? You store a lot of business information in NetSuite and use NetSuite to collaborate with colleagues around that information. Can NetSuite also help you to collaborate around - say - spreadsheets?

  • We'll see you at Internet Retailer Conference & Exhibition 2010

    The excitement is building here at NetSuite with a week to go for IRCE 2010. This event brings together 6000+ e-retailers and features 90+ sessions on various e-commerce trends. It will be held from June 8-11 at the McCormick Place in Chicago.

  • Lead Nurturing with NetSuite CRM

    Traditionally organizations have spent a lot of money to generate leads however that has not necessarily guaranteed conversion to better opportunities or increased sales. So how can organizations make the most out of the large number of “not ready to buy” leads? The old process of directly handing those leads over to sales is resulting in fewer conversions and increasing complaints about bad leads.

  • Easy eLearning: NetSuite Self-Paced Training

    We are all so busy at work: meetings, project deadlines, conferences.  Yet, we also know that to successfully integrate new information, a new program, or a new system into our work lives, we need training; ideally, we need training in a timely fashion. With NetSuite Central, you have a top-notch training library at your fingertips, any time of day, every day.   Maybe you are onboarding a new group of sales people onto the CRM system, or you've decided to have your AR team take on...

  • Your Server Room or the Cloud?

    I was recently asked how a company decides whether an on-premise or a Software as a Service (SaaS) solution is right for them. Clearly, being a NetSuite employee I’m a big fan of the cloud – but prior to NetSuite I spent fifteen years working with businesses mainly installing traditional on-premise systems. To answer the question, it’s been interesting speaking with NetSuite customers over the past year about what led them to unplug their existing finance or CRM software and move to the cloud.

  • Success Tip for a Cloud Implementation Project: User Newsletter

    The success of a cloud computing implementation project often depends on the ability of the organisation to embrace the change. If we are to maximize our chances of moving the organisation in the desired direction, it is critical that we get the entire organisation to buy-in to the vision and expected benefit. Especially in the case of cloud applications which bring a different paradigm of operations to an organisation.

  • Quickly adding "The Official NetSuite Blog" RSS feed to your home page dashboard

    Now that we have this wonderful blog going, wouldn't it be great if you could view all the latest posts from within your NetSuite application? NetSuite dashboards allow you to display key data and content from within the application and from external sources so that you can get a real-time snapshot of everything about your business. With a few clicks, the RSS dashboard portlet allows content from any source that has RSS feeds to show up in NetSuite.