NetSuite Blog

Everything listed under: Ecommerce

  • Improve Customer Satisfaction with Ecommerce Self-Service

    Today’s discriminating customers demand self-service capabilities for every aspect of their online shopping experience. If your webstore and ecommerce system don’t offer customers the self-service tools they want, you’re risking customer attrition and lost sales. Customer self-service should be a hallmark of your ecommerce system in giving shoppers 24/7 visibility and control.

  • Get Your Website Ready for the Shopping Season

    Your Ecommerce Platform Needs Strong SEO and Cart Conversion Capabilities During this busy shopping season, it’s critical that your website can be easily found by shoppers and that they successfully complete orders. This peak season is the perfect time to size up your online sales performance and identify areas for improvement in your ecommerce platform technology and processes. For shoppers to find your website, your ecommerce platform needs to provide strong search engine optimization (SEO) fe...

  • Integrate Your Website and Order Management to Improve Efficiency and Satisfaction

    In fiercely competitive online markets, ecommerce merchants need every advantage to improve operational efficiency, speed product delivery and ensure customer satisfaction. Tight integration between your ecommerce website and order management system is a surefire way to meet those objectives. Done right, optimizing your order management processes can reduce your costs by 5% to 17% and improve customer satisfaction by 8% to 19%, according to the National Retail Federation.

  • The Order Management Challenge at Today’s Small Businesses

    Order management at today’s small businesses is a sorely underinvested area – whether you’re a retailer, a wholesale distributor, or any other volume order based business. I’m not talking about just the processing of a web order, or shipping a product, or sending out an invoice. I’m talking about optimizing the whole process - from soup to nuts.

  • Stop the Software Integrations!

    For many years, small businesses have been purchasing “best-of-breed” business systems for every department of their organization and then dealing with the repercussions of those decisions later.  It makes sense at first because this approach solves your most immediate pain, shuts up the most loudly screaming department head for awhile, and seems to be the least complicated way of solving their problems.  So companies end up with one system for sales, another for accounting, maybe Exce...

  • Close Abandoned Shopping Carts with Intelligent Ecommerce Business Software

    An abandoned shopping cart should not mean a lost sale. With effective marketing you can convert a majority of your abandoned carts into sales. The shopper has already told you what products they're interested in.

  • Increase existing customer sales with Business Software that can provide targeted marketing campaign

    It's less expensive to keep a current customer than to acquire a new one. With that in mind, there are simple marketing techniques you can implement to keep your shoppers coming back. Start with understanding the lifecycle of your products and your customers.

  • Understand the true ROI of web marketing campaigns with multi-channel Business Software

    To understand the true ROI of your web marketing campaigns you need to capture lifetime value. You need to understand how much revenue the campaign generated not just on the shopper's initial visit, but throughout their lifetime. A campaign that generates a customer that places recurring orders for an extended period of time is much more valuable than a campaign that brings a one time shopper.

  • SuiteApp Spotlight: Bringing Cloud Content Management to NetSuite with Box.net

    Did you ever send a document to a customer only to find out it did not include the last edits from a colleague because those are still stuck in your inbox? You store a lot of business information in NetSuite and use NetSuite to collaborate with colleagues around that information. Can NetSuite also help you to collaborate around - say - spreadsheets?